40-HOUR BASIC MEDIATION TRAINING WORKSHOP
Mediation Matters
9816 Parkwood Dr
Bethesda, MD 20814
TABLE OF CONTENTS
| A About Mediation | ||
| A-1 | What is Mediation | page A-1 |
| A-2 | Definitions of Mediation | page A-2 |
| A-3 | Different Forms of Mediation | page A-3 |
| A-4 | Principles of Mediation | page A-4 |
| A-5 | Mediated Negotiations | page A-5 |
| A-6 | A Comparison of Dispute Resolution Processes | page A-7 |
| A-7 | Advantages/Disadvantages Associated with Basic Types of Dispute Resolution | page A-8 |
| A-8 | Intake | page A-11 |
| A-9 | Intake Form for Mediation | page A-13 |
| AA | THE
STAGES OF THE MEDIATION PROCESS: THE FRAMEWORK FOR PROBLEM-SOLVING |
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| A-10 | Confidentiality Form | page A-15 |
| A-11 | Pre-Divorce Mediation Agreement | page A-16 |
| A-12 | Public Sector Mediation | page A-19 |
| A-13 | Mediation Ground Rules | page A-21 |
| A-14 | Broken Ground Rules | page A-22 |
| A-15 | Seating Arrangements | page A-23 |
| A-16 | The Stages of Mediation | page A-24 |
| A-17 | Stage 1: Setting the Stage | page A-25 |
| A-18 | Stage 2: Gathering Information: Storytelling | page A-29 |
| A-19 | Stage 3: Identifying & Framing the Issues | page A-30 |
| A-20 | Stage 4: Generating Options | page A-31 |
| A-21 | Stage 5: Developing an Agreement | page A-32 |
| A-22 | Stage 6: Finalizing Decisions | page A-33 |
| B Conflict and Paradigms: Mapping the Conflict | ||
| B-1 | Thomas-Kilmann Conflict Styles | page B-1 |
| B-2 | Thomas-Kilmann Conflict Mode Chart | page B-2 |
| B-3 | Needs-Based Negotiation (based on Getting to Yes) | page B-3 |
| B-4 | “Interests and Issues” | page B-11 |
| B-5 | “Positions and Interests” | page B-12 |
| B-6 | Types of Negotiation: Positional vs. Interest-Based | page B-13 |
| B-7 | Baruch Bush & Joseph Folger, The Promise of Mediation | page B-19 |
| B-8 | Empowerment and Recognition | page B-20 |
| C Communications | ||
| CA | GENERAL | |
| C-1 | Are You an Effective Communicator? | page C-1 |
| C-2 | Barriers to Effective Communication | page C-2 |
| C-3 | Overcoming Barriers to Effective Communication | page C-3 |
| C-4 | Communication Strategies | page C-4 |
| C-5 | Mediator Communication Techniques | page C-5 |
| C-6 | I Messages | page C-10 |
| C-7 | I Message Worksheet | page C-18 |
| C-8 | Framing Issues | page C-25 |
| C-9 | Using the “I Statement” in Reframing | page C-27 |
| CB | PARAPHRASING | |
| C-10 | Paraphrasing | page C-29 |
| CC | QUESTIONS | |
| C-11 | Ten Tips on Asking Questions | page C-31 |
| C-12 | Mediator’s Checklist of Questions | page C-33 |
| C-13 | Questions to Ask to Establish Common Ground | page C-34 |
| C-14 | Probing Questions | page C-35 |
| CD | TRIANGLES | |
| C-15 | Karpmann Triangle | page C-38 |
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D Information Gathering: Story & Metaphor |
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| DA | “HARD” INFORMATION | |
| D-1 | Assets and Income Statement | page D-1 |
| D-2 | Business/Professional Information | page D-8 |
| D-3 | Monthly Budget of Expenses Form I | page D-11 |
| DB | “SOFT” INFORMATION | |
| D-4 | “The Hidden Meaning of Conflict Stories,” by Ken Cloke and Joan Goldsmith | page D-16 |
| D-5 | “Metaphors in Mediating” by Diane Yale | page D-33 |
| D-6 | Narrative Mediation: A Different Approach to Questions | page D-39 |
|
E Mediation and Conflict Management Skills |
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| EA | NEGOTIATION TECHNIQUES | |
| E-1 | Escalation and De-escalation | page E-1 |
| E-2 | Helpful Phrases in Mediation | page E-2 |
| E-3 | Collaborative Negotiation Techniques | page E-3 |
| E-4 | Techniques for Breaking Deadlock | page E-5 |
| E-5 | Settlement Strategies | page E-11 |
| EB | CAUCUS | |
| E-6 | Caucus | page E-13 |
| E-7 | Balancing the Pros & Cons of A Private Session | page E-14 |
| E-8 | “What Happens in Caucuses, “ | page E-15 |
| EC | CO-MEDIATION | |
| E-9 | The Art of Co-Mediation | page E-16 |
| E-10 | Guidelines for Co-Mediation | page E-17 |
| E-11 | Co-Mediation, NAFCM Notes, Ben Carroll | page E-18 |
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F Power-Balancing and Neutrality |
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| F-1 | Power in Conflict | page F-1 |
| F-2 | Power Imbalance | page F-2 |
| F-3 | Sources of Power | page F-4 |
| F-4 | Exploit Mediation’s Power to Balance Power | page F-5 |
| F-5 |
“The Dynamics of Power in Mediation and Negotiation, “ by Bernard Mayer |
page F-9 |
| F-6 |
“Empowerment and Mediation: A Narrative Perspective,” by Sara Cobb |
page F-16 |
| F-7 | “Negotiating Power,” by Roger Fisher | page F-21 |
| F-8 | “Ten Ways of Being at an Uneven Table,” by Phyllis Kritek | page F-31 |
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G Drafting the Memorandum of Understanding |
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| G-1 | Guidelines for Drafting the Memorandum of Understanding | page G-1 |
| G-1a | Cover Letter to Attorneys | page G-1d |
| G-2 | Sample Memorandum of Agreement | page G-2 |
| G-3 | Sample Memorandum of Agreement | page G17 |
| G-4 | Court Model Agreement | page G-44 |
| G-5 | Court Model Agreement | page G-45 |
| G-6 | Court Model Agreement | page G-49 |
| G-7 | Court Model Agreement | page G-53 |
| G-8 | AFM: Sample Guideline Standard MOU | page G-55 |
| G-9 | ABA Section of Dispute Resolution's Draft Resolution on Mediation and The Unauthorized Practice of Law | page G-63 |
| G-10 | "Mediation and the Unauthorized Practice of Law," by David Hoffman and Natasha A. Affolder" | page G-67 |
|
H Dealing with Difference: Culture, Gender & Diversity |
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| H-1 | Resources on Culture and Mediation | page H-1 |
| H-2 | Culture and Mediation, Albie M. Davis | page H-2 |
| H-3 | Annotated Diversity Bibliography, Association for Conflict Resolution | page H-4 |
| H-4 | “How Do You Become Culturally Competent?” | page H-15 |
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I Ethics and Standards of Practice |
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| IA | STANDARDS OF PRACTICE | |
| I-1 | Revised Model Standards of Practice for Family and Divorce Mediation | page I-1 |
| I-2 | Model Standards of Conduct for Mediators (AAA;ABA;SPIDR) | page I-10h |
| I-3 | ABA Standards of Practice for Lawyer Mediators | page I-20 |
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| IB | CONFIDENTIALITY | |
| I-4 | "Protecting Confidentiality in Mediation," David A. Hoffman | page I-36 |
| I-7 | Uniform Mediation Act: Executive Summary | page I-40 |
| I-8 | Uniform Mediation Act | page I-42 |
| IC | CREDENTIALING | |
| IC-9 | “Credentialing Efforts in Mediation: The Slow Movement Toward Skills-Based Testing,” by Ellen Waldman | page I-59 |
| ID | MEDIATION AND THE LAW | |
| ID-10 | Why Send To Lawyers, and What Do We Say When We do? | page I-67 |
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J Organizational Materials |
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| J-1 | Organizational Address List | page J-1 |
| J-2 | Association for Conflict Resolution: FAQ | page J-4 |
| J-3 | A.C.R. Membership Information | page J-6 |
| J-4 | A.C.R. Membership Application | page J-10 |
| J-5 | A.C.R. Professional Liability Insurance | page J-14 |
| J-6 | A.C.R. Annual Conference | page J-20 |
| J-7 | A.F.C.C. Application Form | page J-22 |
| J-8 | A.F.C.C. Publication and Video Order Form | page J-24 |
| J-9 | Other Professional Liability Insurance | page J-29 |
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K Maryland Mediation and the Courts |
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| K-1 | Maryland Council for Dispute Resolution Certification Packet | page K-1 |
| K-2 | Mediator Qualifications: M.C.D.R. Resolution | page K-2 |
| K-3 | M.C.D.R. Certification Application | page K-4 |
| K-4 | M.C.D.R. Ethical Standards for Mediator Practitioners | page K-7 |
| K-5 | Maryland Council for Dispute Resolution Application | page K-10 |
| K-6 | Maryland Court of Appeals Rule 17 on Mediator Qualifications, Training, Application, Fees, etc | page K-11 |
| K-7 | Maryland Administrative Office of the Courts Application to be Listed for Designation as a Mediator | page K-29 |
| K-8 | Maryland Standards of Conduct for Mediators, Arbitrators and Other ADR Practitioners, approved by the Maryland Court of Appeals | page K-35 |
| K-9 | Area Mediation Programs | page K-43 |
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L Bibliographies, Glossary, Marketing & Starting a Practice |
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| L-1 | Bibliographies | page L-1 |
| L-2 | Glossary | page L-7 |
| L-3 | Marketing Strategies | page L-14 |
| L-4 | "Design Your Own Low-Cost Practice Brochures" | page L-15 |
| L-5 | IBA: Independent Business Alliance | page L-17 |
| L-6 | NASE: National Association for the Self-Employed | page L-23 |
| L-7 | Mediation Websites | page L-28 |
© 2009 Mediation Matters, Bethesda, Maryland. All rights reserved.